I had a mostly pleasant stay at the hotel. The pool and gym area were quite small, which did feel a bit disappointing compared to what I anticipated. But the location was fantastic, close to the zoo and various shops, making it easy to navigate the city. I appreciated the overall cleanliness of the hotel and the thoughtful amenities in my room, though there were minor issues like some wear and tear that could use attention.
Rooms
8.0
My room was clean and chic, featuring modern furniture and a great bathroom with excellent shower pressure. I really loved having ample storage space and a coffee machine, but noticed the wooden flooring could use a refresh.
Service
6.0
Most of the staff were friendly and accommodating, but a few interactions felt a bit stiff or unfriendly. There was an unfortunate situation at check-in that took quite a bit longer than expected, which could have been smoother.
Location
9.0
The hotel was conveniently located near the Berlin Zoo and various shops, including a supermarket just a minute away. It was about a ten-minute walk to the zoo station, making it easy to explore Berlin. I appreciated that it wasn't smack in the middle of the tourist chaos, yet had good transport access.
Dining
7.0
Breakfast was decent with a good variety, but I found it a bit pricey considering we didn’t have many options for lighter meals. The dining atmosphere was nice, but I would have preferred more choices for dinner on subsequent nights.
Facilities
6.0
The spa area was lovely and offered a sauna and steam room, providing a relaxing experience after a day out. However, the gym was too small for my liking and needed a few more equipment options.
Malcolm
United Kingdom,
November
2024
5.4/10
I had a mixed experience during my stay at the Sana Berlin Hotel. While the location was great and the breakfast was a highlight with a variety of options, I did encounter some issues with room cleanliness and service that detracted from my visit. For example, I found my first room to be dusty and poorly maintained, though the second room was more spacious and comfortable. Despite the nice amenities, the overall service didn't meet my expectations, especially with the handling of our requests.
Rooms
6.0
I started in a tiny room that was dusty and not well-maintained, but my second room was spacious and had nice amenities, although it still had some cleanliness issues.
Service
5.0
Some staff were friendly, but there were inconsistencies in service, particularly with housekeeping not addressing the cleanliness concerns adequately.
Location
8.0
The location was a strong point, being close to the Berlin Zoo and easy access to metro stations for exploring the city.
Dining
9.0
Breakfast was fantastic, with a great variety of food options, making it a good start to my day.
Facilities
6.0
The wellness and spa facilities were nice, but some areas could use better maintenance, and the service in the spa was also lacking.
Jade
United Kingdom,
October
2024
7.4/10
I had a fantastic stay at Sana Berlin Hotel. the rooms were spacious and stylish, making it a pleasure to relax after long days of exploring. The breakfast was a highlight, offering a wide variety of delicious options. though I did wish for a bathrobe in my room. While the spa facilities were nice, I found the pool a bit small for the size of the hotel.
Rooms
9.0
My room was large, modern, and very clean. I particularly loved the open bathroom design and the rain shower. However, the tiles could use a refresh.
Service
10.0
The staff were exceptionally friendly and attentive, always eager to help with any request. I experienced personalized service that truly enhanced my stay.
Location
8.0
The hotel's location was great, just a short walk to the U-Bahn, making it easy to explore the city. although the surrounding area felt a bit plain.
Dining
9.0
Breakfast was really fantastic with a range of hot and cold options. I had a lovely meal at a nearby café, though I didn't dine at the hotel.
Facilities
8.0
The spa area provided a nice retreat after a busy day. I could have used more lounge chairs, but the sauna was wonderful.